“Digital Literacy Program” at NCB: Bringing Technology Closer to Everyone

Not only fostering a digital culture within the organization, National Citizen Commercial Joint Stock Bank (NCB) is also actively promoting digital knowledge and bringing technology closer to the community, enabling people to easily access safe and convenient digital financial services.

Redefining the Workplace with a Digital Culture

The “Digital Literacy Program” initiated by NCB aims to build a workplace culture aligned with the digital era—where employees are equipped with the capabilities to work more effectively in a digital environment, encouraged to shift their mindset, and proactively embrace technology as an essential part of their professional development.

To realize this vision, NCB continuously organizes comprehensive training programs on expertise, digital skills, and innovation mindset to help employees stay ahead of the times. The Bank creates an environment where people, technology, and data converge to generate new achievements. Alongside this, NCB launches various innovation and digital transformation movements to inspire enthusiasm and spread a spirit of creativity throughout the entire system.

NCB Enhances Internal Training in Expertise and Digital Skills

At NCB, building a workplace aligned with digital culture goes beyond merely moving products and processes onto digital platforms—it is also about how people approach, collaborate, and perform their work. Based on the principle that “people are the center and technology is the tool,” NCB clearly defines that every technological solution only truly matters when it helps employees work smarter, more efficiently, and more cohesively.

Guided by that principle, NCB has implemented a synchronized digital transformation strategy, ranging from internal task automation to integrating artificial intelligence for customer behavior analysis and market trend forecasting, thereby delivering superior customer experiences. Online platforms and digital tools are applied to foster seamless connection, allowing staff to work flexibly and optimize performance.

This spirit of comprehensive, flexible, and determined digital transformation has enabled NCB to make remarkable breakthroughs in recent years and be honored with the title “Tech Empowerment Enterprise – Tech Empowerment Awards 2025” at the prestigious HR Asia Awards 2025. This is a newly introduced award category by HRAA in Vietnam, recognizing pioneering enterprises that apply technology to enhance employee experience.

Accompanying Customers in Comprehensive Digital Transformation

In the digital era, disseminating financial technology knowledge is not only a trend but also a responsibility of every bank toward its customers and the community. With that mindset, NCB is striving to bring digital knowledge closer to everyone, making banking transactions easier, safer, and more practical.

For individual customers, NCB has developed a “pocket-sized digital bank” through its NCB iziMobile application, designed to be intuitive and simple—suitable even for the elderly and those less familiar with technology. At the same time, the bank is building a comprehensive digital financial ecosystem that meets a wide range of needs from savings, investment, and lending to payments and consumption, making digital banking experiences more accessible and meaningful to each citizen. NCB is also the first bank to introduce payment account opening via the VNeID application, helping to simplify procedures and enable all customers to easily access digital banking services.

NCB staff guide customers in using the digital banking application.

NCB has also launched the free “iziBox Voice Transaction Notification Service,” bringing technology closer to small business households and helping merchants effectively manage cash flow, enhance transparency, reduce errors, and save operating costs.

For corporate customers, NCB recognizes digital transformation as the key to improving competitiveness and adaptability amid market fluctuations. Therefore, the bank has continuously upgraded its NCB iziMobiz application, accompanying businesses in every step of financial management and operations. With its user-friendly interface and fast processing speed, the new version of NCB iziMobiz is increasingly affirming its role as a reliable “digital financial assistant” for modern enterprises, supporting lean management and rapid adaptation in the digital business environment.

Through creative and relatable communication campaigns, along with direct and online consulting and guidance activities, NCB not only helps customers become familiar with and proficient in using digital banking applications and online financial services but also promotes safe transaction habits in the digital era. The bank regularly issues alerts and warnings about emerging scams and frauds in cyberspace, thereby strengthening users’ risk awareness and asset protection.

With these practical actions, NCB is steadily bringing digital knowledge in finance and banking closer to the community, contributing to the realization of the “Digital Literacy Program” initiative of the banking sector. At the same time, it helps shape a comprehensive, transparent, and sustainable digital culture—a crucial foundation for the development of society and the digital economy in Vietnam.