NCB & AIA ENTER INTO STRATEGIC PARTNERSHIP, EXPANDING A PREMIUM FINANCIAL – INSURANCE ECOSYSTEM

The National Citizen Commercial Joint Stock Bank (NCB) and AIA Vietnam Life Insurance Company Limited (AIA Vietnam) have officially signed a cooperation agreement, aiming to build a comprehensive and premium financial – insurance ecosystem for customers in Vietnam.

Comprehensive Digitalization, Creating a Holistic Financial – Insurance Ecosystem

The strategic cooperation signing ceremony between NCB and AIA not only marks the collaboration between two reputable financial institutions sharing the philosophy that “customers are at the center of all activities”, but also demonstrates a significant transformation by both parties in their journey to upgrade product and service ecosystems in a comprehensive – modern – digitalized direction.

In recent years, NCB has been recognized as a bank undergoing remarkable transformation and breakthrough. In particular, with strong investments in infrastructure and technology solutions, NCB has continuously enhanced its comprehensive digitalization capabilities, making a strong impression on customers through significant improvements in product and service solutions as well as customer experience.

Meanwhile, AIA has continuously optimized customer experience through process digitalization. To date, the insurance benefit claims process has been fully digitalized, allowing 100% of claim documents to be submitted online via the AIA+ or iClaim applications. By applying OCR, AI, and automation technologies, AIA has minimized paperwork, increased processing speed, and shortened payout time, with many cases completed within just 24 hours, delivering a convenient and transparent experience to customers.

Enhancing Financial and Health Experiences

Within the framework of this cooperation, AIA Vietnam will become a strategic partner providing life insurance solutions to NCB customers through a specially designed bancassurance distribution system in line with premium service standards.

NCB priority customers will have access to and receive consultation on AIA’s flexible and superior financial protection and wealth preservation solutions, helping safeguard finances against risks while enhancing long-term accumulation value. AIA also designs comprehensive health care and insurance solutions that are personalized to match each customer’s lifestyle and health goals. Accordingly, NCB customers can enjoy premium and priority healthcare services at leading medical facilities.

Through this cooperation, NCB customers can experience AIA Vitality – a comprehensive health and wellness program based on behavioral science. The Vitality application provided by AIA enables users to track health, personalize activity goals, receive assessments of physical, mental, and nutritional indicators, and redeem attractive weekly rewards, maintaining a healthy lifestyle through small but sustainable daily changes. This is one of the distinctive values that AIA Vietnam brings to NCB customers, extending customer experience beyond the scope of a traditional insurance contract.

The cooperation with AIA – a global life insurance brand – continues to affirm NCB’s philosophy of “standing on the shoulders of giants” in implementing its new strategy. Accordingly, NCB delivers banking experiences through innovative and creative thinking, positioning itself at the center of financial service innovation, pioneering the development of products and services on the most advanced technology platforms, meeting the increasingly high demands of consumers in the digital era and creating sustainable value for the community.

About AIA Vietnam:

AIA Vietnam is a member of the AIA Group, the largest listed independent pan-Asian life insurance group. With more than 105 years of experience in the Asia – Pacific region, the AIA Group currently serves tens of millions of customers across 18 markets.

AIA Vietnam is currently serving and ensuring financial security for more than 1.6 million customers and has paid insurance benefits totaling over VND 16 trillion. In addition, the company continuously pioneers the application of digital technology to enhance service experience and develops a comprehensive “Live Healthier” ecosystem with AIA Vitality and numerous community initiatives, helping Vietnamese people “Live Healthier, Longer, and Happier.”

About NCB:

The National Citizen Commercial Joint Stock Bank (NCB) is a reputable credit institution in Vietnam with more than 30 years of development and continuous innovation.

Over the past five years, NCB has made its mark through strong investment and comprehensive transformation, achieving breakthroughs and gradually realizing its bank development strategy oriented toward Digital Hybrid Wealth Management. Accordingly, NCB defines its long-term vision and aspiration to become a bank providing outstanding financial solutions, delivering banking experiences through innovative and creative thinking, serving as the center of financial service innovation, pioneering the development of products and services on the most advanced technology platforms, and striving to become a socially responsible bank contributing to the sustainable development of the communities it serves.