e-BankingGUIDELINES FOR UPDATING LEGAL IDENTIFICATION DOCUMENTS AND BIOMETRIC INFORMATION FOR CORPORATE CUSTOMERS
Pursuant to Circular No. 17/2024/TT-NHNN of the State Bank of Vietnam, corporate customers are required to complete the verification and matching of valid identification documents as well as biometric information of the Legal Representative of the account holder when conducting payment transactions via electronic means.
In order to ensure that your online transactions are not disrupted, the Bank hereby respectfully notifies and provides guidance to customers on how to update identification documents and biometric information.
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Biometric Information Update |
Identification Document Update |
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Subjects |
Legal Representative; |
Legal Representative; |
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Conditions |
Customers possess a chip-based Citizen Identity Card / Identity Card; |
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Method |
Users approve update requests for: Legal Representative and Authorized Representative. |
Users approve update requests for: Legal Representative and Authorized Representative. |
For further details, please refer here.
To ensure that transaction activities are not disrupted, customers are kindly requested to proactively update biometric information and identification documents.
📞 For any inquiries or assistance, please contact:
- Customer Service Hotline (toll-free): 1800 6166
- The nearest NCB Branch/Transaction Office
Thank you for your continued cooperation and partnership!
